We're pretty serious about keeping your info safe and sound. Here's the straight talk on how we handle your data at Xenorith Odyssey.
Look, we get it - nobody actually enjoys reading these things. But we've tried to make this as painless as possible.
At Xenorith Odyssey, we're committed to protecting your privacy while you're planning your mountain getaway or already enjoying our retreat. This policy spells out what info we collect, why we need it, and what we do with it. We're based in Canada, so we follow all the relevant privacy laws including PIPEDA (that's the Personal Information Protection and Electronic Documents Act, but nobody calls it that).
We don't sell your personal data. Period. We're in the hospitality business, not the data brokerage business. Everything we collect is used to make your stay better and keep our operations running smoothly.
When you book with us or reach out, here's what we typically gather:
We collect payment card information to process your bookings and purchases. Important note: we don't store your full credit card numbers on our servers. That stuff goes through encrypted payment processors who specialize in keeping financial data secure. We only keep the last four digits for reference and billing disputes.
When you visit our website, we automatically collect some technical info that helps us improve your browsing experience:
We're not collecting this stuff just for fun. Here's what we actually do with your info:
Process your reservations, send confirmations, handle modifications or cancellations, and basically make sure you've got a place to stay when you arrive.
Respond to your questions, handle any issues that come up, and generally make sure you're happy with your experience at Xenorith Odyssey.
Charge your card, issue refunds when needed, and keep records for accounting purposes. Pretty standard stuff.
Remember your preferences so we can tailor your experience. If you always request a mountain-view suite on the third floor, we'll try to make that happen.
Send you promotions, special offers, and updates about the resort (only if you've opted in - we're not spammers).
Figure out what's working and what's not, so we can keep improving our services and website experience.
Protect against unauthorized access, fraudulent bookings, and other security threats to keep everyone safe.
Meet our legal obligations, respond to lawful requests from authorities, and maintain records as required by law.
We're selective about who gets access to your information. Here's the deal:
We work with trusted third-party companies that help us run the resort - payment processors, booking systems, email services, etc. These folks only get the info they need to do their job, and they're contractually obligated to keep it secure and confidential.
Sometimes we partner with local tour operators, transportation services, or event organizers to enhance your stay. We'll only share what's necessary to coordinate these services, and only with your consent.
If we're legally required to disclose your info (like in response to a court order or government request), we'll do so. We'll also share information if necessary to protect our rights, property, or safety, or that of our guests and staff.
If Xenorith Odyssey is sold or merged with another company, your information would be transferred as part of that transaction. You'd be notified beforehand, of course.
What we DON'T do: We don't sell your personal information to data brokers, advertisers, or random companies. Your data stays with us and our trusted partners, period.
Yeah, we use cookies - and not the chocolate chip kind. These are small text files that help our website work better and remember your preferences.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Required for the website to function properly - things like keeping you logged in and remembering what's in your cart. | Session or up to 1 year |
| Performance Cookies | Help us understand how visitors use our site so we can improve it. These track things like which pages are most popular. | Up to 2 years |
| Functionality Cookies | Remember your preferences (like language settings or display options) to personalize your experience. | Up to 1 year |
| Advertising Cookies | Track your browsing to show you relevant ads on other websites. You can opt out of these through your browser settings. | Up to 2 years |
You can control or delete cookies through your browser settings. Keep in mind that blocking certain cookies might affect how well the website works. Most browsers let you refuse cookies entirely or delete them after you close your browser.
We take security seriously. Here's how we protect your information:
Reality check: No system is 100% secure, and we can't guarantee absolute security. But we're constantly working to keep your data as safe as possible using industry-standard practices.